Royal Tent USA — royaltentusa.com | royaltentsusa.com
Effective Date: 04.01.2025
Thank you for shopping with Royal Tent USA. We are committed to providing our customers with high-quality, made-to-order tents and structures delivered safely and efficiently.
Please review our Shipping Policy carefully before placing your order.
Royal Tent USA offers free nationwide shipping across the USA on eligible tent orders, including products and orders where free shipping is advertised on our website, product pages, quote forms, invoices, or confirmed in writing by our sales team.
For eligible orders, standard shipping is included at no additional charge. Your quote or order confirmation will include your product pricing, availability, and shipping details.
Free shipping applies to standard ground or standard freight delivery only. Large tents and commercial structures may require freight delivery, LTL shipping, or curbside delivery depending on the size, weight, and delivery location.
Because many Royal Tent USA products are made-to-order and vary in size, weight, and delivery requirements, some shipments may require additional freight coordination.
Additional charges may apply for services or situations such as:
If any additional shipping-related charges apply to your order, our team will confirm those details with you before shipment whenever possible.
Royal Tent USA partners with trusted freight carriers and logistics providers to ensure safe and reliable delivery of your order.
Depending on the size and nature of your order, shipping may include:
Large tent structures and event products typically require freight shipping with curbside delivery. Please be prepared to receive and inspect your shipment when it arrives.
Because our products are made-to-order, estimated shipping timeframes include both:
Production Time — Manufacturing your custom product
Transit Time — Delivery from our warehouse or shipping location to your delivery address
Estimated delivery timeframes vary based on product specifications, production schedule, and shipping location. While we strive to meet estimated delivery dates, Royal Tent USA is not responsible for delays caused by:
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Royal Tent USA is not responsible for delivery issues, delays, or additional fees resulting from:
If a shipment is returned, delayed, or re-routed due to an incorrect or incomplete address, the customer may be responsible for any additional shipping, storage, re-delivery, or carrier-related charges.
For freight deliveries, the customer or an authorized person should be available to receive and inspect the shipment.
Before signing for delivery, please inspect the packaging and shipment for visible damage. If damage is visible, note the damage on the delivery receipt or bill of lading before signing.
Signing for a shipment without noting visible damage may affect the ability to file a freight claim.
All orders are carefully packaged for safe transport. However, if your order arrives with visible damage, please inspect the shipment immediately.
To report shipping damage:
Failure to report damage within 48 hours may result in a denied claim by the freight carrier.
For any questions regarding shipping, delivery, freight information, or free shipping eligibility, please contact our Customer Support Team.
Email: sales@royaltentusa.com
Phone: 1-949-344-5605
Website: www.royaltentusa.com | www.royaltentsusa.com