Effective Date: 04.01.2025
Thank you for shopping with Royal Tent USA. We are committed to providing our customers with high-quality, made-to-order tents and structures delivered safely and efficiently.
Please review our Shipping Policy carefully before placing your order.
Because all Royal Tent USA products are custom-made and vary in size, weight, and shipping destination, shipping costs are calculated at the time of checkout based on your specific order details.
Shipping rates may vary depending on:
Tent size and weight
Shipping destination
Freight carrier costs
Packaging requirements
Delivery method (residential vs. commercial address)
Royal Tent USA partners with trusted freight carriers and logistics providers to ensure safe and reliable delivery of your order.
Depending on the size and nature of your order, shipping may include:
Freight delivery
LTL (Less Than Truckload) shipping
Standard ground shipping (for smaller items)
Large tent structures and event products typically require freight shipping with curbside delivery. Please be prepared to receive and inspect your shipment upon delivery.
Because our products are made-to-order, estimated shipping timeframes include both:
Production Time — Manufacturing your custom product
Transit Time — Delivery from our warehouse to your location
Estimated delivery timeframes vary based on product specifications and shipping location. While we strive to meet estimated delivery dates, Royal Tent USA is not responsible for delays due to:
Production schedules
Carrier shipping delays
Weather conditions
Supply chain issues
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Royal Tent USA is not responsible for delivery issues, delays, or additional fees resulting from:
Incorrect addresses
Undeliverable locations
Missed delivery appointments
If a shipment is returned due to an incorrect address, the customer will be responsible for additional shipping charges to resend the order.
All orders are carefully packaged for safe transport. However, if your order arrives with visible damage, please inspect the shipment immediately.
To report shipping damage:
Contact us within 48 hours of delivery
Provide your Order Number
Include clear photos of the damage
Describe the issue in detail
Failure to report damage within 24 hours may result in a denied claim.
For any questions regarding shipping, delivery, or freight information, please contact our Customer Support Team.
Email: sales@royaltentusa.com
Phone: 1-949-344-5605
Website: www.royaltentusa.com | www.royaltentsusa.com