Thank you for shopping with Royal Tent USA. We appreciate your business and your trust in our premium, made-to-order canopy tents and event structures.
Due to the custom-made nature of our products, all sales are final. Royal Tent USA manufactures each item specifically for you based on your selected specifications, size, material, and style. Because of this personalized production process, we are unable to offer returns, exchanges, or refunds on any purchases.
Cancellations, changes, or modifications cannot be accepted once an order has been submitted and a deposit has been paid.
We do not offer returns, refunds, or exchanges for the following reasons:
Custom, made-to-order product manufacturing
Industry-standard production timelines
Final sale policy on all orders
Health, safety, and quality control measures